September 01, 2011
Executive Connection with Tim Brown, President & CEO, Princess House
In this month’s Executive Connection, Direct Selling News Publisher and Editor in Chief John Fleming speaks with Tim Brown, President & CEO of Princess House, about living their mission and seeing Princess House prosper during this tough economy.
DSN: What is the one thing you enjoy most about being the President & CEO of Princess House?
TB: Only one thing? It’s such an honor to be able to work with Charlie Collis’s original vision! Our people are the best, and I love working with them and watching our whole team grow. It’s so rewarding.
DSN: What has been your proudest accomplishment?
TB: Our proudest accomplishment! Watching our team figure out what our customer-consumer wants and then seeing our field do so well during this economy. It’s been a tough couple of years, but when we can talk about our results, it’s amazing what we’ve been able to accomplish. Our people are enjoying what they’re doing and they’re making money. They can continue to work for Princess House in this economy and support their families.
DSN: What do you tell the Princess House consultants to lead and inspire them?
TB: It’s a team effort. It starts with our mission, always remembering that we have such a gift with our opportunity and we need to share it with as many people as possible because of the life-enhancing opportunities it gives all of us every day.
DSN: What is your vision for Princess House?
TB: Living our mission to the highest level of our ability every day is so important. We’re an opportunity company, and if we do our best job of living our mission, the vision is to have more and more people take advantage of who we are and our ability to develop people. That’s what will take Princess House into the next 50 and 100 years.
DSN: What do you consider to be the company’s most recent defining moment or critical turning point?
TB: That turning point is very top of mind for me – because of all the challenges thrown at us and all we learned in the process. Unfortunately, it was much longer than a moment; more like a year-and-a-half! It would be the crushing day-to-day process of trying to navigate a very challenging economy, where the team had to come together to figure it out in the fall of 2008 and into 2009. Every day I said to the team, expect the unexpected. It was such a wild, turbulent time, and all of us were fighting for our survival. The processes we put into place then have made us who we are today and will carry us forward into a much stronger, more secure future.
DSN: What’s been the most fun?
TB: Being with our field and home-office people together. It’s so much fun, and it brings such joy to all of us. I love to see the smiles. It makes me smile from my toes to my head! I’m so thankful that we have this great Princess House.
DSN: Is there one basic principle which has governed your leadership at Princess House?
TB: Better-ness. We’re always looking for ways to improve all of us, whether it’s good listening, connecting with people, or personal development.
DSN: How can that concept be applied throughout the direct selling industry?
TB: I think it already is. That’s what’s so beautiful about our industry. People are looking for ways to get better and to help others improve. It’s actually a tough concept. You really have to think about it. Some days it’s easier than others, but if we constantly think that way, we can improve a little bit every day.
DSN: What’s one piece of advice that you’ve found especially useful?
TB: Listen, listen, listen. And work hard every day.
DSN: What do you like to do when you just want to relax?
TB: I love hanging with my family. I have a wonderful wife and two children. Outside of that, I love to cook for my family and friends and to ride my bicycle. I love music, reading, gardening—any outdoor activity is right up my alley.