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April 01, 2016

Special Publications

The Best Places to Work in Direct Selling 2016 Honorees!

by Andrea Tortora

Click here to order the April 2016 issue in which this article appeared or click here to download it to your mobile device.

Table of Contents

Nu Skin

The opportunities for professional and personal advancement are so abundant at Nu Skin Enterprises that they reach beyond the business into the lives of employees’ families, distributors and the community at large.

And there’s lots of encouragement and recognition for everyone along the way. The philosophy behind this comprehensive effort is a company culture that aims to improve people’s lives across the globe and in the very backyards of the neighborhoods where Nu Skin operates.

“The Force for Good culture is not just something we say, it is something we do,” says Chieh Hanson, Director of Sales for the U.S. and Canada at Provo, Utah-based Nu Skin, which makes and distributes anti-aging skincare and nutritional products.

From serving meals to the homeless, cleaning up streets and purchasing holiday gifts for the needy to helping co-workers struggling with tough times and donating VitaMeals to malnourished children around the world, Nu Skin offers ample opportunities for employees and their families to share with others.

That feeling of teamwork stuck with Janeth Mercado, even after she left her job at Nu Skin for a few years to raise her family. When she bumped into her former boss while shopping, Mercado immediately asked if she could return. And she did. The warehouse supervisor now counts eight years under her belt.

“They engage employees in teamwork, they use our individual strengths to benefit the company and they give us opportunities to grow,” Mercado says. “It’s nice to know that you work for a firm that cares for you.”

Mercado first landed at Nu Skin through a temp agency. After being hired full time, her career path continued on an upward trajectory, from coordinator to team lead to supervisor. That ability to evolve professionally gives Mercado confidence. “Being a mom, you are always thinking of your family and looking out further ahead, and this company offers you that path to your future,” Mercado says.

“I don’t know of any other company that gives so much in return for individual efforts as well as the gifts of time and resources to local as well as international individual and organizational needs.”

There is no end to the ways Nu Skin enables employees to soar, says Jordan Hall, a sales support representative at the call center. When Hall sought out employment to improve his use of Mandarin Chinese, friends suggested Nu Skin. He says his co-workers are the reason he never wants to leave.

“When I first started, I was very nervous and shy on the phones with my Mandarin,” Hall says. “I had a co-worker who, on a break, pulled up a chair and sat right next to me to help me get through a call.” That constant support shows Hall his colleagues have his back. He often returns the favor. And he’s reaping the benefits. With an end goal of working as a trainer, Hall already is being given more responsibility and is participating in a training pilot program.

The supportive environment encourages Nu Skin employees to push the envelop when it comes to research and innovation, says Shelly Hester, a nutritional scientist and registered dietitian who joined Nu Skin as a senior scientist nearly three years ago.

The collaborative work and family-friendly attitude delivers a work-life balance, especially important to people like Hester, with a young son and a working spouse. “The company invests in us and in the science,” Hester says. She and colleagues often attend conferences to learn about scientific advances and present their own research. “They give us the tools we need to grow and develop in our careers.”

“The energy that comes out of the office is electrifying and contagious. Nu Skin truly is the best place to work!”

The ability to directly engage with distributors and customers contributes to Nu Skin’s employee appeal. Hester and Hanson share their expertise and build relationships with people who use and sell the products they design and promote, interactions that simply would not happen at a traditional company.

When Hanson arrived from Taiwan, she planned to get a graduate degree from Brigham Young University and a part-time job. A Nu Skin consumer in Taiwan, she was thrilled to find the firm in Utah. She could work there and continue to do so when she returned to Taiwan.

That was 12 years ago. Hanson started in the call center, met her husband and never left. She marvels at the opportunities for growth and the ways her professional skills are nurtured and valued. She now works with the multicultural markets, assisting Chinese, Korean and Japanese leaders in the U.S. “They give me full control over how I can grow the market, so I have been able to do a lot and help the distributors who are also immigrants like me,” Hanson says. “We want to find our American dream.”

Every Nu Skin employee gets the same benefits, no matter the job title. Free Nu Skin products? Check. Health insurance? Check. Holiday parties? Summer outings? Check, check.

Recognition events? Oh, yes. From success trips to impromptu pingpong tournaments and free cake days, Nu Skin makes a concerted effort to show employees how much they are appreciated. The same goes for leading distributors, who are treated to a literal “red carpet welcome” when they visit headquarters—because if it weren’t for their sales, Nu Skin would not be the company it is.

Why does Nu Skin reward its people in this way? Because they are “an invaluable ingredient to our recipe for success,” says Truman Hunt, Nu Skin President and CEO.

“The Nu Skin family is comprised of the finest and most skilled people that could be found inside or outside of direct selling,” Hunt says. “They are the heart and soul of our global enterprise. They are passionate about their areas of responsibility and fully devoted to Nu Skin’s mission to be a force for good in the world.”