April 01, 2017
The Best Places to Work in Direct Selling 2017 Honorees
by Andrea Tortora
Table of Contents
A mission to make a difference in the world is at the heart of how Nu Skin Enterprises creates fierce loyalty among its employees.
This fierce loyalty has earned Nu Skin the achievement of a Best Places to Work in Direct Selling for the second year in a row.
“Our company believes in who we are, and we treat people with respect,” says David Daines, Vice President of Human Resources. “That doesn’t mean we don’t disagree or have issues or conflicts, but we all feel like we are in this together.”
Often, that difference is made very close to home.
Daniel Rhodes, a distribution center supervisor, can’t say enough about Nu Skin’s Giving in Your Own Backyard program. The effort lets employees donate funds to help colleagues in need.
A few years ago, his daughter was diagnosed with a tooth condition that required extensive care. “Her mouth was destroyed and we had a gigantic bill,” Rhodes said.
Not long after, he was called into the HR office. Rhodes said he was worried when he was taken into CEO Truman Hunt’s office next. Truman told him the company was paying for his daughter’s medical bills.
“They wanted to take care of it for me so that I didn’t have to use my bonus to pay for it,” said Rhodes, whose daughter is now doing well.
That kind of caring is common at Nu Skin, a Provo, Utah-based company that makes and distributes anti-aging skin care and nutritional products. When Daines joined Nu Skin from Intel, he looked at the mission statement of being a force for good and improving lives and “at first I didn’t believe it.”
“I thought it was a great marketing statement,” he said. “Then I found out that I was completely wrong. It is the way we live our lives here.”
Russell Gray, a clinical research manager, says Nu Skin has improved his life as well as
the lives of many others. He joined four years ago after working as an Army nurse and a clinical researcher.
In his time at Nu Skin, Gray earned a master’s degree in clinical research to go along with his bachelor’s degree in health care. He takes advantage of the available health coaching to help him meet fitness goals. And he praises the company’s health insurance benefits, which he says are a boon for his family.
“The benefits, the pay, I love my team and we all work great together, and it’s fun and exciting every day with always something new to work on—that’s what keeps me coming back every day,” Gray said.
Rhodes echoes those sentiments. He joined Nu Skin 10 years ago after going on a mission and then temping at various warehouses while taking college classes. His brother was temping for Nu Skin, so Rhodes applied with the intent of working at Nu Skin until he completed classes at Utah Valley University.
What he found was a modern warehouse operation where everything was digital. He moved up after just a few months into a team lead position. Then he took advantage of leadership classes and management development classes.
When a supervisory role became available, he was ready and prepared to take on the next challenge.
“I never really thought I would stay this long, especially not in a warehouse, but I love it here,” Rhodes said. “It’s hard to turn your back on this.”
Many employees continuously recruit friends and family to the firm that has treated them so well. At Nu Skin, part-time employees receive many of the same benefits as full-time employees, such as the chance to earn points to make purchases at the Employee Product Center.
Many employees find they save money on household hygiene products like toothpaste and shampoo, because they can get those items at the company store.
Nu Skin also offers paid time off so that employees can volunteer, generous holiday parties and gifts, and a bonus at Christmas. Employees might receive a bonus equal to two-weeks’ pay, a $100 Costco gift card and a $500 American Express gift card (or $250 for part-time employees.)
“When I started these were my Christmases. That was the only way I had money to provide Christmas for my family,” Daines said.
“Yeah, it is an expense for the company, but what it does for families is take the pressure off the parents for the holiday season, and it lets them provide things for the family that they wouldn’t otherwise be able to do.”
Employees and families are also treated to group outings and events, such as a day at a local theme park.
The company works to educate employees in ways that will help them be better prepared for life whether or not they remain at Nu Skin. Daines cited the financial education offered around saving for retirement and smart budgeting strategies as two examples.
Still, it all comes back to the culture and inclusiveness of Nu Skin. “Mostly people talk about the friends that they have here,” Rhodes said. “They want to be a part of this community.”